1216 Items found
Published: Monday 24 June 2024
Published

The aim of Audit Lessons is to communicate lessons from our audit work and to make it easier for people working within the Australian public sector to apply those lessons.

This edition is targeted at security, information communications technology (ICT) and human resources officials responsible for managing ICT system access and the offboarding process for employees and contractors separating from an entity.

Contact

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Published: Thursday 3 October 2002
Published

The audit reviewed the effectiveness of HIC's approach to customer service delivery to the Australian public as customers of Medicare. The primary issues examined were whether: . HIC manages its customer service delivery performance effectively;

  • HIC's approach to people management adequately supports customer service delivery;
  • HIC obtains adequate information from customers on their needs, expectations, and perceptions of HIC's service delivery; and
  • HIC provides adequate information to customers on its services and on the service standards that customers should expect.
Entity
Health Insurance Commission
Published: Wednesday 31 July 2002
Published

HMAS Cerberus is a Navy base situated south-east of Melbourne, Victoria. As a major Navy training establishment, it conducts initial recruit training, and specialist category training in areas such as communications and engineering. The Australian Defence Force (ADF) Schools of Catering and Physical Training are situated there, as is a major health centre for operational and training needs. The health centre and other facilities at HMAS Cerberus were re-developed several years ago. In August 2001, the then Minister for Defence announced that, in response to continuing concern over facilities management at HMAS Cerberus, he had asked the Australian National Audit Office (ANAO) to conduct an independent investigation. The ANAO agreed to review these matters. The objective of the audit was to examine facilities management issues at HMAS Cerberus with a view to clarifying those of concern and ensuring that lessons would be learned from them to assist Defence facilities management generally.

Entity
Department of Defence
Published: Tuesday 12 October 1999
Published

The audit reviewed Commonwealth debt management procedures. The audit objectives were to:

  • review, and consider opportunities to improve, the reporting and disclosure of the Commonwealth's public debt;
  • assess the effectiveness of the raising, management and retirement of Commonwealth debt, consistent with an acceptable degree of risk exposure; and
  • determine whether there are opportunities to improve the Commonwealth's approach to the raising, management and retirement of Commonwealth debt.
Entity
Across Agency
Published: Thursday 13 June 2002
Published

The objective of the audit was to determine whether DIMIA's workforce planning systems are effectively supporting human resource management practices, which contribute to the efficient and effective achievement of project outcomes.

Entity
Department of Immigration and Multicultural And Indigenous Affairs
Published: Wednesday 18 November 2015
Published

The objective of the audit was to examine the effectiveness of the Department of Social Services' (DSS) administration of the National Rental Affordability Scheme (NRAS), with a focus on the assessment of applications, and management of reserved allocations.

Entity
Department of Social Services
Contact

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Published: Monday 10 August 1998
Published

The objective of the audit was to evaluate the efficiency and effectiveness of Austrade's management of customer services to Australian exporters, with particular reference to:

  • performance as a customer-focused organisation;
  • achievement of quality customer service through its client service initiatives; and
  • measurement and evaluation of its customer service performance.
Entity
Australian Trade Commission
Published: Friday 14 December 2001
Published

This audit is one of a series of fraud control audits undertaken by the ANAO. The audit focussed on Centrelink's arrangements for the prevention, detection and treatment of incorrect payments to its customers. The objective of the audit was to assess whether Centrelink had implemented appropriate fraud control arrangements in line with the Fraud Control Policy of the Commonwealth.

Entity
Centrelink
Published: Tuesday 17 April 2018
Published

The audit objective was to examine entity compliance with regulatory requirements for the establishment and ongoing management of special appropriations.

Entity
Department of Finance; Department of Social Services; Department of Industry, Innovation and Science; Department of Human Services
Contact

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Published: Friday 11 December 1998
Published

The audit considered the way organisations in the APS process and use cost information. The specific objective was to form an opinion on whether costing processes and uses were: valid, cost effective, and in accordance with the principles of better practice.

Entity
Across Agency