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Auditor-General Report No. 4 of 1998–99
Client Service Initiatives
Published
Monday 10 August 1998
Portfolio
Foreign Affairs
Entity
Australian Trade Commission
Sector
Foreign Affairs
The objective of the audit was to evaluate the efficiency and effectiveness of Austrade's management of customer services to Australian exporters, with particular reference to:
- performance as a customer-focused organisation;
- achievement of quality customer service through its client service initiatives; and
- measurement and evaluation of its customer service performance.