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Auditor-General Report No. 30 of 1998–99
Use and Operation of Performance Information in the Service Level Agreements
Published
Friday 15 January 1999
Portfolio
Across Entities
Entity
Department of Education Training and Youth Affairs; Centrelink; Department of Social Security
Sector
Centrelink
Education
Employment
Social Services
Training
The audit reviewed the use and operation of performance information in service level agreements between Centrelink and three agencies; the Department of Social Security, the Department of Education, Training and Youth Affairs and the Department of Employment, Workplace Relations and Small Business. The objective of the audit was to establish whether the performance assessment framework specified in the agreements enabled the adequate assessment of achievements under purchaser/provider arrangements entered into by DSS, DEETYA and Centrelink.