Management of an IT Outsourcing Contract

Home

Reports and publications

Browse our range of reports and publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.

View reports and publications

Insights

The aim of audit insights is to communicate lessons from our audit work to make it easier for people working within the Australian public sector to apply those lessons.

View ANAO Insights

Work program

The ANAO work program outlines potential and in-progress work across financial statement and performance audit.

View the work program

Careers

Our staff add value to public sector effectiveness and the independent assurance of public sector administration and accountability, applying our professional and technical leadership to have a real impact on real issues.

View Careers

About us

The Australian National Audit Office (ANAO) is a specialist public sector practice providing a range of audit and assurance services to the Parliament and Commonwealth entities.

About Us

Performance audit report

Auditor-General Report No. 46 of 2001–02

Published

Monday 6 May 2002

Portfolio

Defence

Entity

Department of Veterans' Affairs

Sector

Defence

Veterans' Affairs

The Department of Veterans' Affairs (DVA) uses information technology (IT) extensively in providing services to Australia's veteran and defence force communities. The audit reviewed DVA's management of its IT outsourcing contract. The audit considered DVA's planning to meet its strategic IT needs through the IT outsourcing contract, the provisions of the contract, contract administration, management of the impacts of the outsourced services on DVA's business and the outcomes of DVA's approach to the contract.