Management of IT Outsourcing

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Performance audit report

Auditor-General Report No. 21 of 1996–97

Published

Wednesday 11 December 1996

Portfolio

Defence

Entity

Department of Veterans' Affairs

Sector

Defence

Veterans' Affairs

The objective of the audit was to review the Department of Veterans' Affairs' management of the outsourcing of its data centre in Sydney from February 1992, specifically with respect to the management of its contractual arrangements. The audit sought to identify the extent to which DVA achieved its objectives of outsourcing and the effectiveness of its management of the arrangement with the supplier.