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Auditor-General Report No. 7 of 2002–03
Client Service in the Child Support Agency Follow-up Audit
Published
Monday 16 September 2002
Portfolio
Families, Community Services and Indigenous Affairs
Entity
Department of Family and Community Services
Sector
Social Services
In 1997-98, the ANAO audited the Child Support Agency (CSA), making 12 recommendations to improve its operational performance. A related report by the Joint Committee of Public Accounts and Audit supported the general findings of the ANAO audit and reinforced three ANAO recommendations in its own report. The audit examined client service in the CSA by following-up the CSA's implementation of the recommendations contained in these two previous reports and more broadly assessing whether the CSA had improved the management and delivery of its client service sine the previous ANAO audit.