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Browse our range of reports and publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.

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The aim of audit insights is to communicate lessons from our audit work to make it easier for people working within the Australian public sector to apply those lessons.

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Work program

The ANAO work program outlines potential and in-progress work across financial statement and performance audit.

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The Australian National Audit Office (ANAO) is a specialist public sector practice providing a range of audit and assurance services to the Parliament and Commonwealth entities.

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The objective of this audit is to assess the Australian Taxation Office’s (ATO’s) effectiveness in managing complaints.

Audit criteria

The ANAO proposes to examine: 

  • Does the ATO have fit for purpose arrangements to support the effective handling of complaints?
  • Does the ATO report on complaints, seek to improve processes and service delivery, and effectively review its complaints management framework?
  • Were agreed recommendations from the Inspector‐General of Taxation regarding ATO complaint handling effectively implemented?

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Work program portfolio

This in-progress Performance audit is featured in 1 annual audit work program portfolio: