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Auditor-General Report No. 9 of 2001–02
Learning for Skills and Knowledge - Customer Service Officers
Published
Thursday 16 August 2001
Portfolio
Finance
Entity
Centrelink
Sector
Centrelink
Finance
The audit examined some key aspects of HRD in relation to Centrelink's Customer Service Officers (CSOs). The objective of the audit was to determine whether Centrelink had appropriate systems and strategies in place to ensure that its CSOs had access to the skills and knowledge necessary to meet expected levels of performance and customer service.