This audit would assess the effectiveness of measures taken to strengthen the protection of Australia’s diplomatic posts and staff overseas.

Auditor-General Report No. 5 2017–18 Protecting Australia’s Missions and Staff Overseas and the Joint Committee of Public Accounts and Audit (JCPAA) Report 471: Security of Overseas Missions reported on the security of the Department of Foreign Affairs and Trade’s (DFAT’s) network of overseas missions. The ANAO made seven recommendations in its report and the JCPAA made eight recommendations. In 2018–19, DFAT received $339 million over five years to strengthen management of its security assets and infrastructure, modernise processes and the use of security personnel (Security Enhancements Program). A follow-on audit is proposed to review DFAT’s implementation of recommendations, including in relation to 10 new missions established in recent years, and to review progress in implementing new measures.

This audit would assess the effectiveness of the enterprise governance at Services Australia. The Chief Executive Officer is the accountable authority of Services Australia. The Public Governance, Performance and Accountability Act 2013 requires the accountable authority of an entity to establish and maintain an appropriate system of risk oversight and management, and an appropriate system of internal control.

Services Australia delivers payments and services on behalf of other entities (such as income support payments on behalf of the Department of Social Services and pharmaceutical benefits scheme payments on behalf of the Department of Health and Aged Care) and services to other entities (for example, corporate shared services such as payroll or ICT for the National Disability Insurance Agency). These services are underpinned by bilateral agreements between Services Australia and each entity, including oversight arrangements, performance measures and reporting and the management of shared risk.

The audit would examine enterprise level administrative, governance and oversight arrangements within Services Australia and compliance with key legislative and policy requirements, including oversight of bilateral arrangements.

This audit would review the progress of the Digital Identity System implementation, design and functionality, including the roles and responsibilities of stakeholders and the allocation and expenditure of funding, including contract management.

The Digital Identity program is delivered by Services Australia, Australian Taxation Office (ATO), Department of Home Affairs and Department of Finance. Components of the program include the Trusted Digital Identity Framework, the Identity Exchanges (delivered by Services Australia), myGovID (the Commonwealth’s Identity Provider, delivered by ATO) and connected services to the system.

The Digital ID Act 2024 and the Digital ID (Transitional and Consequential Provisions) Act will commence on 1 December 2024 and support the expansion of the Australian Government Digital ID System and introduce a voluntary accreditation scheme for digital ID services providers.

This audit would assess the effectiveness of the National Disability Insurance Agency (NDIA) in the design and implementation of its new customer relationship management (CRM) system named ‘PACE’, including the broader supporting program known as ‘3P’ (Participant, Platform and Process).

PACE will replace existing business and payments systems and portals with a new embedded CRM system. PACE is intended to improve system controls, including controls to validate payments for services. Following a pilot of PACE that started in November 2022 for Tasmanian participants and providers, PACE implementation began across all remaining NDIA locations on 30 October 2023. Full implementation is expected to take 18 months with NDIA’s existing systems continuing to be used alongside PACE during that period.

This audit would assess the effectiveness of Services Australia’s use of enforcement powers in its child support and social security compliance programs.

In 2022–23, Services Australia delivered $140.3 billion in social security and welfare payments on behalf of the Australian Government, including facilitating $1.8 billion in child support payments. In ensuring recipients receive only the payments to which they are entitled, Services Australia has a range of enforcement powers it applies through compliance activities. These include powers to require individuals to provide information, produce documents, answer questions, and make payments (including through the use of garnishee orders).

Under the AusCheck Act 2007 and operating on a cost recovery basis, AusCheck coordinates national security background checks and related functions for the aviation, maritime and national health security sectors. The purpose of AusCheck is to help to prevent criminal, terrorist and foreign interference threats from using privileged, insider access to circumvent security measures. The department has a performance target of completing 98 per cent of checks in five business days or less.

The audit would examine whether the Department of Home Affairs’ administration of AusCheck is efficient including the timeliness of checks and the administration of the review and appeal processes.

This audit would assess the effectiveness of the enterprise governance at the Department of Home Affairs. The Public Governance, Performance and Accountability Act 2013 requires the accountable authority of an entity to establish and maintain an appropriate system of risk oversight and management, and an appropriate system of internal control.

The audit would examine enterprise level administrative, governance and oversight arrangements within the department, and compliance with key legislative and policy requirements.

This audit would assess whether the Department of Veterans’ Affairs (DVA’s) procurement of counselling service providers for the Open Arms program has been conducted in accordance with the Commonwealth Procurement Rules.

Open Arms is a counselling service for Australian veterans and their families, provided through DVA. Open Arms counselling is delivered by a national network of mental health professionals, both in Open Arms centres across the country and by partnerships with private psychologists and social workers, called Outreach Program Counsellors (OPCs). In 2022–23, 323,874 Open Arms services were provided to 43,134 veterans and their families with the program costing $115.6 million. In February 2024, DVA commenced a procurement process to develop a panel of OPCs. The establishment of the panel is expected to be completed by 30 June 2024.

As part of its responsibility for managing Australia’s participation in World Expositions, the Department of Foreign Affairs and Trade (DFAT) manages the design, commissioning and decommissioning of a temporary national pavilion. The department is conducting procurement processes for the design, construction and decommissioning of the pavilion. The pavilion will provide a number of areas: public exhibition and visitor experience areas; function and representational areas; cultural performance areas; commercial retail, food and beverage areas; queuing space and back of house technical areas. The budget for procurements related to the pavilion totals over $68 million, including lead design consultant, project manager and construction contractor.

The audit would examine DFAT’s management of the pavilion project, with a particular focus on the conduct of the procurements and management of the resulting contracts.

The audit would assess Services Australia’s procurement of a Network Transformation Partner including planning, achieving value for money, design of performance measures in the contract with the successful tenderer and progress to date in managing the contract.

On 8 January 2024, Services Australia issued a request for tender titled ‘Provision of a Network Transformation Partner Services Stage 1’. The tender closes on 14 March 2024. Services Australia is seeking: a Network Transformation Partner (NTP) to assist the agency in replacing Services Australia’s existing Wide Area Network (WAN). In replacing the existing network, the agency will seize the opportunity to transform from a traditional network to a Software defined solution across WAN, LAN, and WLAN and mobile satellite services. Working with the agency, the Partner will plan, design, build and implement the transformed network and provide managed network services to enable business as usual operations post implementation.

This audit would assess the effectiveness of the National Disability Insurance Agency’s (NDIA) procurement arrangements. This audit would examine whether the NDIA had a fit for purpose procurement framework and whether procurements have been conducted in accordance with the framework. The NDIA is a corporate Commonwealth entity (CCE) not bound by the Commonwealth Procurement Rules. For the 2022–23 financial year the NDIA published details of contracts to the value of $4.7 billion, of which $2.7 billion was for Partners in the Community contracts, $102,233,103 for legal services and $10,790,211 for consultancy services. The NDIA is expected to undertake procurement for new Partners in the Community contracts ahead of the expiry of current contracts in June 2025.

This audit would assess the effectiveness of the early implementation of the Rewiring the Nation program.

The Australian Government allocated $20 billion to establish the Rewiring the Nation program in the October 2022–23 Federal Budget. The Rewiring the Nation Office in the Department of Climate Change, Energy, the Environment and Water is responsible for managing the program, the Australian Energy Market Operator will act as a technical advisor, and the Clean Energy Finance Corporation will act as the financing arm.

The program has supported several transmission projects including VNI West (KerangLink) between Victoria and NSW; Sydney Ring – Hunter Transmission Project; Central-West Orana Renewable Energy Zones; HumeLink; and the Marinus Link between Tasmania and Victoria.

This audit would assess whether entities’ procurement activities have been conducted in accordance with relevant Commonwealth Procurement Rules.

The National Intelligence Community (NIC) was officially formed in 2017 and comprises agencies from the Home Affairs, Defence, Foreign Affairs and Prime Minister and Cabinet portfolios. This audit would examine whether selected NIC entities have appropriately managed the procurement of major capabilities. It would include procurements used to develop capabilities of individual NIC agencies, as well as those that are for a shared capability across the sector.

This audit would assess the effectiveness of transitional arrangements developed by the Department of Infrastructure, Transport, Regional Development, Communications and the Arts to consolidate the existing Bridges Renewal Program and Heavy Vehicle Safety and Productivity Program into a new, ongoing funding stream under the Safer Local Road and Infrastructure Program.

This audit would assess the effectiveness of the Department of Education’s administration of the National Collaborative Research Infrastructure Strategy (NCRIS). NCRIS provides funding for national research infrastructure including physical assets (such as the National Computational Infrastructure that supports Australia’s weather and climate modelling capability) and intangible assets (such as the Australian Research Data Commons, a portal that supports researchers to access and reuse existing data). It would examine areas relating to the department’s allocation of funding and ongoing engagement with NCRIS projects.

The Australian Government has committed to provide $4 billion NCRIS funding between 2018 and 2029. The program will receive an estimated $503 million in 2024–25. Funding is allocated on the basis of roadmaps, which provide a pathway to addressing Australia’s future research infrastructure needs. As at April 2024 NCRIS supports 26 funded projects and an international membership. The projects are led by organisations including universities, publicly funded research organisations and private companies. They form a network involving over 400 delivery partnerships, and employ over 1900 technical experts, researchers and facility managers. Users relying on NCRIS range from early career researchers and small businesses, who would otherwise struggle to access world class national research infrastructure, to global research leaders tapping into the unique facilities that NCRIS provides.

This audit would examine the Department of Social Services’ (the department’s) design and implementation of performance measures and evaluation planning for the National Plan to End Violence against Women and Children 2022–2032 (National Plan).

The National Plan was launched in October 2022 and sets the national policy agenda for addressing violence against women and children in Australia for the next 10 years. The Australian Government has committed $2.23 billion over six years (2022–23 to 2027–28) to deliver the outcomes of the National Plan and related women’s safety initiatives. Two actions plans, outlining actions for Commonwealth, state and territory governments, have been developed to support the implementation of the National Plan: the First Action Plan 2023–2027; and the Aboriginal and Torres Strait Islander Action Plan. The National Plan is also supported by the Outcomes Framework 2023–2032 which links actions outlined in the action plans to outcomes. The department has primary responsibility for the National Plan, including policy development and program and service design. The Domestic, Family and Sexual Violence Commission is responsible for ensuring activities and initiatives by governments are appropriately aligned and collaborative, and for providing annual reports to Parliament on progress against the National Plan.

This audit would assess the design and governance underpinning the National Indigenous Australians Agency’s and the Attorney-General’s Department’s joint establishment of an independent National Justice Reinvestment Unit and the effectiveness of the early delivery of up to 30 community-led justice reinvestment initiatives.

Targets 10 and 11 of the National Agreement on Closing the Gap relate to reducing adult and youth incarceration rates for First Nations peoples. The Attorney-General’s Department describes justice reinvestment as ‘a long-term, community-led approach that aims to prevent crime, address the drivers of contact with the justice system, and improve justice outcomes for First Nations people in a particular place or community’. Around $100m was announced for investments in community-led justice reinvestment initiatives and First Nations-led legal assistance services in the 2022–23 Federal Budget. This included $81.5 million over four years for justice reinvestment initiatives to be delivered in partnership with First Nations communities, plus $20 million per year from 2026–27. In the 2023–24 Federal Budget, the Australian Government committed an additional $10 million over four years to support place-based justice reinvestment partnerships located in the Central Australia region of the Northern Territory, under the $250 million plan for A Better, Safer Future for Central Australia.

The audit would assess the effectiveness of the design and implementation of the National Housing Accord and the Housing Australian Future Fund.

The National Housing Accord is an agreement between all levels of government, institutional investors and the construction sectors. It aims to increase the supply of housing with: ‘an initial, aspirational target of delivering a total of one million new, well-located homes over five years from 2024; and immediate and longer-term actions for all parties to support the delivery of more affordable homes’.

The Housing Australia Future Fund was established in November 2023. It is a $10 billion investment fund managed by the Future Fund Board. The income generated by the fund is expected to provide funding to deliver 20,000 new social and 10,000 affordable homes over five years. Housing Australia is responsible for administering the majority of disbursements from the fund through the Housing Australia Future Fund Facility.

This audit would examine the effectiveness of the Department of Defence’s (Defence’s) procurement of ICT-related services.

Defence relies on contracted services for the management and delivery of its ICT-related projects. In April 2023, the Defence Strategic Review highlighted this reliance as an important risk. Auditor-General Report No. 1 2021–22 Defence’s Administration of Enabling Services — Enterprise Resource Planning Program: Tranche 1 identified shortcomings in, and made one recommendation to improve, Defence’s management of probity for that program.

This audit would examine the effectiveness of Defence’s procurement and contract management for its ICT-related services to achieve value for money and the successful delivery of intended outcomes. It also provides an opportunity to update the Parliament on Defence’s progress in improving its management of probity risks in ICT procurements.

This audit would assess whether the Department of Education effectively administers higher education funding, including gaining assurance that funding is spent in accordance with legislation, and measuring the impact of funding.

Higher education providers are estimated to receive $10.9 billion in 2023–24 in Australian Government funding for education (not including research funding), largely via grants administered by the Department of Education — the largest of these is the Commonwealth Grant Scheme, which will provide an estimated $7.6 billion in funding for domestic student fees in 2023–24.

This audit would assess the effectiveness of Snowy Hydro Limited’s delivery of Snowy 2.0.

The Commonwealth is Snowy Hydro Limited’s sole shareholder. Following on from Auditor-General Report No. 33 2021–22 Snowy 2.0 Governance of Early Implementation, this audit would include an assessment of Snowy Hydro Limited’s ongoing management of quality, cost and schedule for Snowy 2.0.

The 2024–25 Federal Budget announced additional funding of $7.1 billion over four years to Snowy Hydro Limited to support continued construction of Snowy 2.0.

This audit would assess the effectiveness and efficiency of cost recovery activities conducted by IP Australia. Areas to be examined would be cost recovery implementation models used by IP Australia, business processes used in cost recovery, and calculation of fee structures. The current cost recovery model was revised following a Productivity Commission recommendation (No. 78, 23 September 2016) that suggested patent fees should be set to promote IP policy objectives rather than cost recovery.

The audit would assess the delivery of outcomes achieved by selected entities as intended by government approved New Policy Proposals.

The audit objective was to assess the effectiveness and efficiency of the Services Australia’s management of Smart Centres’ telephony services.

Services Australia operates the largest contact centre in the southern hemisphere with over 79 smart centres across Australia delivering telephony and processing services for Centrelink, Medicare and Child Support, and surge services for Department of Veterans’ Affairs and whole of government activities. In 2022–23 Services Australia reported that it handled 55.2 million calls. In October 2023, Services Australia informed Parliament that over 9,400,000 customers were booked into virtual waiting rooms and the longest wait time was almost 3 hours, over 9 million customers received congestion messaging and over 4 million calls were terminated by the customer. In the 2024–25 Federal Budget, the government announced $1.8 billion over three years from 2023–24 for additional frontline staff to help stabilise Services Australia claims backlog and service standards.

Services Australia’s reported in its 2022–23 Annual Performance Statements that it partially achieved its strategic performance measure of 70 per cent of customers served within 15 minutes. Services Australia also reported that the performance result may have been impacted by the lack of system functionality to combine call wait times once a call had been transferred.

The audit would follow-on from Auditor-General Report No. 28 2018–19 Management of Smart Centres’ Centrelink Telephone Services — Follow-up which contained two recommendations relating to monitoring and reporting on effectiveness of digital service delivery and wait times and finalising the review of key performance indicators.

This audit would assess the effectiveness of the Office of the Registrar of Indigenous Corporations (ORIC) in management of non-compliance with the Corporations (Aboriginal and Torres Strait Islander) Act 2006 (CATSI Act).

The Registrar of Indigenous Corporations (the Registrar) is an independent statutory office holder supported by around 40 employees within the National Indigenous Australians Agency (NIAA). ORIC describes its purpose as ‘to register Indigenous groups that want to incorporate or to transfer their registration to operate under the CATSI Act; help Aboriginal and Torres Strait Islander corporations to run properly—according to their own rules and cultures—and ensure they don’t break the law; and offer support, advice and training to help corporations do the best job for their communities’.

Auditor-General Report No. 3 2017–18 Supporting Good Governance in Indigenous Corporations found that ORIC supported good governance in Indigenous corporations by maintaining public registers; monitoring and enforcing compliance; and providing information, advice and education; but made three recommendations relating to registering Indigenous corporations, dealing with disqualified persons and managing risk. In 2021, the NIAA released a final report of a review into the CATSI Act that recommended enhancements to the regulatory powers available to the Registrar under the Act. An amendment bill to the CATSI Act passed the House of Representatives in 2021 but lapsed at the end of the 46th Parliament. This audit would examine the use of the Registrar’s powers and functions to manage non-compliance with the CATSI Act.

This audit would examine the Department of Social Services’ (the department’s) management of its Data Exchange (DEX) performance reporting portal.

DEX is a web portal that allows providers receiving government funding to report on program outputs (such as the number of clients assisted) and outcomes (such as improvements in clients’ health and wellbeing). It is underpinned by three principles: providers should spend less time collecting and reporting administrative data and more time helping clients; data collection should focus on client outcomes; and client personal information and privacy is protected. The department uses DEX as the data source for three corporate plan performance measures under its Families and Communities and Disability and Carers programs. DEX has also been extended to other Commonwealth and state government programs, including grant programs delivered through DSS’s Community Grants Hub. While the department is responsible for managing DEX, Services Australia has operated the portal since 2021 as part of its delivery of shared ICT services for the department.

This audit would assess the effectiveness of the Australian Taxation Office’s (ATO’s) management of compliance in the small business market.

The ATO reported that there are around 4.5 million small businesses in Australia as of October 2023, and that the net income tax gap for the small business market was $15.1 billion (or 12.8 per cent of the theoretical liability for small businesses) in 2020–21. This is the ATO’s largest tax gap in terms of value (the ATO’s overall net tax gap is $37.5 billion). During the COVID-19 pandemic, the ATO shifted resources to focus on supporting small businesses through the pandemic. In its 2023–24 corporate plan, the ATO identified ‘improving small business tax performance’ as a key focus area.

This audit would assess the effectiveness of Defence’s management of the disposal of specialist military equipment (SME).

As at 30 June 2023, Defence reported that it managed $136.3 billion of total assets, including $84.3 billion of specialist military equipment. When one of these items is no longer suitable for or is surplus to Defence’s requirements, Defence disposes of it by either: transferring it to an Australian government agency or another government, selling it, gifting it or destroying it. An audit would examine whether the disposal of selected SME was conducted in accordance with Defence policy and applicable Commonwealth legislative requirements.

This audit would assess the effectiveness of the Department of Agriculture, Fisheries and Forestry’s management of biosecurity risks for goods.

The Biosecurity Act 2015 provides the department with powers that may be exercised to assess the level of biosecurity risk for goods subject to biosecurity control, and measures that may be taken if the level of risk is deemed to be unacceptable.

This audit would assess the effectiveness of the Department of Agriculture, Fisheries and Forestry’s administration of post entry quarantine.

Imported plants and animals, including cats, dogs, birds and horses, complete quarantine at the department’s Post Entry Quarantine facility in Mickleham, Victoria.