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The complete list of Audit Reports since 1997/1998 is available via this page. For hard copies of Audit Reports produced prior to 1997, please contact ANAO Publications via email or telephone 02 6203 7505.

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  • Army Presence in the North

    Tabled Date:
    Wednesday 5th March 1997
    Report Number:
    27
    Portfolio:
    Defence
    Department:
    Department of Defence

    The objective of the audit was to assess the effectiveness and efficiency of Army's management of the move of 1st Brigade to Darwin. The audit criteria directly related to implementation of the project. These criteria addressed planning as well as identification and management of longer-term risks to the success of the project.


    Download 1996-97 Audit Report No. 27
    Audit brochure

  • Management of Boat People

    Tabled Date:
    Monday 17th February 1997
    Report Number:
    32
    Portfolio:
    Immigration and Citizenship
    Department:
    Department of Immigration and Multicultural Affairs Australian Protective Service Australian Customs Service

    The objective of the audit was to assess the economy, efficiency and administrative effectiveness, including accountability, of the management of boat people by the Department and the providers of major related services to DIMA such as: the Coastwatch Service within the Australian Customs Service and the Australian Protective Service within the Attorney-General's portfolio. The audit examined key issues in the management of boat people largely from a risk management perspective. The audit conclusions are presented in terms of: the economy, efficiency and administrative effectiveness, including the accountability, of operations; and the administrative functions which support the management of boat people, such as detection, reception of boats and costs.


    Download 1997-98 Audit Report No. 32
    Audit brochure

  • Community Development Employment Projects Scheme - Phase Two of Audit

    Tabled Date:
    Tuesday 11th February 1997
    Report Number:
    26
    Portfolio:
    Families, Community Services and Indigenous Affairs
    Department:
    Aboriginal and Torres Strait Islander Commission

    The objective of Phase Two of the audit was to examine the efficiency and effectiveness of operations of ATSIC Central, State and Regional Offices in relation to the administration of the Community Development Employment Projects Scheme. The ANAO established key criteria to assess progress against the implementation of the Phase One recommendations and further assess the efficiency and effectiveness of CDEP administration. The main areas examined were: planning, including reports of progress against plans and the development and use of performance information; monitoring, including client feedback and the review process at the Regional Office level; the implementation and effectiveness of management information systems in relation to CDEP; and the development and implementation of quality assuranced processes at State/Regional level.


    Download 1996-97 Audit Report No. 26
    Audit brochure

  • Customer Service

    Tabled Date:
    Friday 20th December 1996
    Report Number:
    25
    Portfolio:
    Finance
    Department:
    Department of Social Security

    The purpose of this audit was to assess the Department of Social Security's approach to customer service against a recognised good practice methodology, and to identify opportunities for DSS to improve the quality of its customer service, its administrative effectiveness and its overall performance. The ANAO's intention was to identify opportunities to improve customer focus, particularly for those aspects of DSS's administration impacting on customer service. The audit criteria included: customer service environment; human resource management practices; communication with customers; customer-friendly approaches; and systematic approaches to continuous improvement.


    Download 1996-97 Audit Report No. 25
    Audit brochure

  • Aggregate Financial Statement prepared by the Minister for Finance year ended 30 June 1996

    Tabled Date:
    Wednesday 18th December 1996
    Report Number:
    24
    Portfolio:
    Across Agencies
    Department:
    Across Agency

    This report is the aggregate financial statement for the Commonwealth prepared by the Minister for Finance. It is not available electronically - please contact us for information on how to obtain hard copies of ANAO reports.



    Audit brochure

  • Recovery of the Proceeds of Crime

    Tabled Date:
    Friday 13th December 1996
    Report Number:
    23
    Portfolio:
    Across Agencies
    Department:
    Across Agency

    The objective of the audit was to form an opinion and report on the efficiency, economy and administrative effectiveness of the management of the investigation and recovery of the proceeds of crime. The audit examined a sample of cases of serious crime investigated by the NCA and the AFP and prosecuted by the DPP.


    Download 1996-97 Audit Report No. 23
    Audit brochure

  • Client Service

    Tabled Date:
    Friday 13th December 1996
    Report Number:
    22
    Portfolio:
    Treasury
    Department:
    Australian Taxation Office

    The objective of the audit was to assess the Australian Taxation Office's approach to client service and the provision of particular client services to Individuals Non-Business clients. The INB business line deals primarily with the tax affairs of individual taxpayers. Audit criteria were developed which examined the ATO's: commitment to client service and understanding of client needs and expectations; client service strategy and delivery of client services and products; and measurement and achievement of service quality and client satisfaction.


    Download 1996-97 Audit Report No. 22
    Audit brochure

  • Management of IT Outsourcing

    Tabled Date:
    Wednesday 11th December 1996
    Report Number:
    21
    Portfolio:
    Defence
    Department:
    Department of Veterans' Affairs
    The objective of the audit was to review the Department of Veterans' Affairs' management of the outsourcing of its data centre in Sydney from February 1992, specifically with respect to the management of its contractual arrangements. The audit sought to identify the extent to which DVA achieved its objectives of outsourcing and the effectiveness of its management of the arrangement with the supplier.


    Download 1996-97 Audit Report No. 21
    Audit brochure

  • Selected Commonwealth Property Sales

    Tabled Date:
    Wednesday 11th December 1996
    Report Number:
    20
    Portfolio:
    Across Agencies
    Department:
    Department of Administrative Services Department of Defence Department of Veterans' Affairs

    The focus of the audit was to examine recent selected property sales within the portfolios owning the majority of Commonwealth property, ie. those of Defence, Administrative Services and Veterans' Affairs. The approach taken in the audit was to select property sales from each of the three agencies and review the files and transactions related to those sales. The sales were evaluated against criteria which included establishment of sales timetables, sales methods, and completion processes such as the criteria for the selection of tenders and accountability. The objectives of the audit were to assess departments' management of the sale process associated with selected property sales with regard to: · the extent to which the individual property sale objectives were achieved; · how departments managed the sales to ensure that the Commonwealth received fair value; · whether the departments' sale arrangements adequately protected the Commonwealth's interests, including minimising ongoing Commonwealth risk; and · identifying principles of better practice employed by agencies in connection with these sales.


    Download 1996-97 Audit Report No. 20
    Audit brochure

  • Results of the 1995-96 Financial Statements Audits of Commonwealth Entities

    Tabled Date:
    Tuesday 10th December 1996
    Report Number:
    19
    Portfolio:
    Across Agencies
    Department:
    Audit Activity Report

    This report, which informs the Parliament on the audits of financial statements of Commonwealth entities for 1995-96, aligns with the Government's policy for timely public reporting of financial information. It provides a summary of the opinions formed on those organisations' financial statements and the matters and recommendations raised. Matters reported relate primarily to issues on internal control structures and information technology.


    Download 1996-97 Audit Report No. 19
    Audit brochure